Refund Policy

At Kaxss, customer satisfaction is our priority. We aim to provide a smooth and hassle-free refund process to ensure your confidence in shopping with us. Please review our comprehensive refund policy below:

1. Eligibility for Refunds

  • Refund requests must be made within 30 days of purchase.
  • Items must be returned in their original condition, unused, and in the original packaging with all accompanying materials (manuals, accessories, etc.).
  • Custom-made, personalized, or special-order items are non-refundable, unless they arrive defective or damaged due to transit.

2. Refund Process

  • To initiate a refund, please contact our customer service team via:
  • Include your order number, a brief explanation of the issue, and, if applicable, photos of the item in its condition.
  • Once we receive your return, our team will inspect the item to ensure it meets the refund criteria.
  • Upon approval, refunds will be processed within 5-7 business days and credited to your original payment method. If denied, you will be informed with an explanation.

3. Shipping and Return Costs

  • Customers are responsible for return shipping fees unless the item is defective or incorrect.
  • Original shipping fees are non-refundable except in cases of error on our part.

4. Non-Refundable Items

  • Sale items, gift cards, and final clearance products are not eligible for refunds.
  • Items that are damaged, used, or missing parts due to reasons unrelated to Kaxss are not eligible.

5. Damaged or Defective Products

  • If your product arrives damaged, defective, or not as described, please contact us within 7 days of delivery.
  • Provide photos or videos as proof, and we will work to resolve the issue through a replacement, exchange, or refund at no additional cost.

6. Exceptions and Special Cases

  • If you have unique circumstances or additional concerns, reach out to us directly. We value your trust and will strive to address your situation.